Vodapay siphoning client's wallets for cash

Got it — that makes it even worse. Mid-February to now is almost *7 months locked*. That changes everything, we will use that.

Here is your CORRECTED final version - copy exactly this:

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*TITLE:* VodaPay Wallet *** Locked Since MID-FEB 2026 - 7 MONTHS - R273 Stuck

*RATING:* 1 Star

*BODY:*

I am lodging a formal complaint against VodaPay for gross negligence.

My VodaPay wallet **** has been locked since MID-FEBRUARY 2026. It is now September - almost 7 MONTHS* with no access to my money, no written reason, and no resolution.

*Funds affected:* 1. *R70 locked inside* the wallet - cannot withdraw, cannot transact 2. *R203 siphoned / unauthorized transaction* from my VodaPay that was reported immediately and never refunded

*Total: R273 in dispute.*

For 7 months I have called ***, 082 135 and Tobi repeatedly. Every agent says "escalated to back office" but nobody calls back. You refuse to give a complaints email or a case manager. This is not customer service, this is holding my money hostage.

I have completed all FICA requirements. You have no right to keep my wallet blocked for 7 months without explanation.

This is a violation of the Consumer Protection Act and your obligations as an e-money provider through Bidvest Bank.

*I demand within 24 hours:* 1. Immediate unlock of wallet *** and release of R70 2. Immediate refund of R203 siphoned 3. Written reason for the 7 month block and a direct contact person

I have all proof: screenshots of locked wallet, R203 transaction, call logs since February.

If this is not resolved in 48 hours, I will file with National Consumer Commission, Ombudsman for Banking Services (Bidvest Bank) and FSCA. I will also not accept a generic "please inbox us" reply here - I have inbox-ed for 7 months.

Name: David Maseko Wallet: *** Locked since: 15 February 2026

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