DCdL
Danie Can der Laan
1 reviews | Active since Jul 2011
11 May 2022, 15:14
Vodapay ****
Vodapay sent me a SMS saying that I will receive a R50 coupon if I spend more than R200 on their app. So I did spend more than R200 but I never received the coupon.
To make matters worse, when you want to query it they ask you lots of security questions and then say you did not pass the security.
This makes me reluctant to use vodapay again.
Helpful (0)
Replies (3)0
Replies (3)DCdL
Danie Can der Laan's updateReviewer Update
11 May 2022, 17:27This is not a positive review.
DCdL
Danie Can der Laan's update11 May 2022, 17:27
Reviewer Update
This is not a positive review.
Vodacom's replyOfficial
12 May 2022, 07:23Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 May 2022, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 May 2022, 15:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply16 May 2022, 15:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have responded via email. Regards Consumer Website Team
Best regards,