SD
Sindisiwe D
1 reviews | Active since Jul 2011
13 May 2024, 13:20
Vodapay refusing the refund for a double payment
I used the voucher advance service on the vodapay app and on the 20th of April I manually paid it back using the app under the voucher management. Vodapay debited my card again on the 29th of April. I have been double charged for the same voucher. I tried to get my money back and vodacom just closed the call, they can see both payments on the system and I did send through proof of payment from my card account. Has vodacom become so comfortable with violating black peoples rights that they just ignore refunding an amount that they can clearly track on their bank statement and just dismiss you?
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Replies (4)
Vodacom's replyOfficial
14 May 2024, 07:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 May 2024, 07:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 May 2024, 12:24Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per A3-2EMD-7D4SO, our records indicate that contact was made and feedback provided. Kindly email the bank statement, in order for the refund request to be processed.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply14 May 2024, 12:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per A3-2EMD-7D4SO, our records indicate that contact was made and feedback provided. Kindly email the bank statement, in order for the refund request to be processed.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
SD
Sindisiwe D's updateReviewer Update
14 May 2024, 12:59The above statement is a lie.
I did email the bank statement to Vodacom on the 2nd of May to *** and the person that called me said they wanted a letter from the bank confirming that and where the money was paid to which we all know no one will do that. Banks dont have the mandate to reveal bank details. a statement is sufficient and vodacom can trace that transaction on their bank statement.
Even now at 12h25 I just received another sms that the call my ticket was closed, without any contact or requests coming through.
Please can Vodacom refund my money and stop trying to rob me.
I did email the bank statement to Vodacom on the 2nd of May to *** and the person that called me said they wanted a letter from the bank confirming that and where the money was paid to which we all know no one will do that. Banks dont have the mandate to reveal bank details. a statement is sufficient and vodacom can trace that transaction on their bank statement.
Even now at 12h25 I just received another sms that the call my ticket was closed, without any contact or requests coming through.
Please can Vodacom refund my money and stop trying to rob me.
SD
Sindisiwe D's update14 May 2024, 12:59
Reviewer Update
The above statement is a lie.
I did email the bank statement to Vodacom on the 2nd of May to *** and the person that called me said they wanted a letter from the bank confirming that and where the money was paid to which we all know no one will do that. Banks dont have the mandate to reveal bank details. a statement is sufficient and vodacom can trace that transaction on their bank statement.
Even now at 12h25 I just received another sms that the call my ticket was closed, without any contact or requests coming through.
Please can Vodacom refund my money and stop trying to rob me.
I did email the bank statement to Vodacom on the 2nd of May to *** and the person that called me said they wanted a letter from the bank confirming that and where the money was paid to which we all know no one will do that. Banks dont have the mandate to reveal bank details. a statement is sufficient and vodacom can trace that transaction on their bank statement.
Even now at 12h25 I just received another sms that the call my ticket was closed, without any contact or requests coming through.
Please can Vodacom refund my money and stop trying to rob me.
SD
Sindisiwe D's updateReviewer Update
15 May 2024, 15:30Good day,
I am still waiting for my refund process, instead today 15 May I have received another sms claiming I still owe the amount you have already double charged me for.
As Vodapay cannot handle the banking feature, they shouldn't operate in this industry s you obviously don't have the resources nor the competency to handle the banking features.
Please refund my money and stop harassing me.
I am still waiting for my refund process, instead today 15 May I have received another sms claiming I still owe the amount you have already double charged me for.
As Vodapay cannot handle the banking feature, they shouldn't operate in this industry s you obviously don't have the resources nor the competency to handle the banking features.
Please refund my money and stop harassing me.
SD
Sindisiwe D's update15 May 2024, 15:30
Reviewer Update
Good day,
I am still waiting for my refund process, instead today 15 May I have received another sms claiming I still owe the amount you have already double charged me for.
As Vodapay cannot handle the banking feature, they shouldn't operate in this industry s you obviously don't have the resources nor the competency to handle the banking features.
Please refund my money and stop harassing me.
I am still waiting for my refund process, instead today 15 May I have received another sms claiming I still owe the amount you have already double charged me for.
As Vodapay cannot handle the banking feature, they shouldn't operate in this industry s you obviously don't have the resources nor the competency to handle the banking features.
Please refund my money and stop harassing me.