VodaPay payment not found.

I Made payments to my VodaPay Wallet (R6500 In total), first payment on the 29 May 2025 and the second payment on the 4 June 2025. Today the 29th May 2025 VodaPay says they cant see the payment (even after previously making payments the exact same way). Now Vodacom says they can refund me the money but it will take 30 days. This money was paid to my VodaPay wallet for the purpose of paying the Vodacom Account and now they want me to settle my account and then wait for a refund in 30 days. So affectively, Vodacom will have Double the money from me and draw interest on the "Credit amount" for a month. I have tried to request a email address that i can send the POP to for them to track or find the payment with the Transaction number but they will not do that. they keep saying its a back office issue and they will get back to me in 30 days.

I have no idea how Vodacom always seems to operate in such an ********* manner and keep brushing customers under the carpet.