Vodapay - not receiving bought data and incorrect information

Two issues 1 On 25 January 2025, I bought 18gm data from my number *** (using Vodapay) for my number ***. The data was not allocated so I reported it. The lady who assisted was very helpful and confirmed from her side that the payment was made and but that the data was not allocated. She promised to call back after an hour to hear whether the allocation happened - she did that but it was still not allocated. She then indicated that it should happen the same day and she would call back later that evening - she did but it was still not, She then indicated that she would escalate it - wanting to know if I would accept airtime - I said no, I had airtime and wanted the data that I bought and paid for, She then said it can take a week to resolve. It is now a week later and I have not heard anything further, the data that I paid for has not been provided. I have not received any further communication. I dd not receive a refund. I did not receive the promised follow-up call on 26 January. Surely taking your money and not providing the item bought is theft. Taking a week to sort it out is incompetence. Nor sorting it out after a week is inexcusable.

Second issue - when buying BP vouchers on Vodapay, the status is reflected incorrect. For example, on the Vodapay app it sometimes indicates that a voucher is still active when it was already used, sometimes months ago. Why show the status when you can't rely on it. When you have a mix of used and unused "active" vouchers on your app, you want to be able to depend on the information. When trying to fill up and the voucher is declined although the app indicates that it is still active is confusing and embarrassing.

Vodacom is a huge listed company and customers should get more respect and service.