VodaPay non-delivery

I bought two promo bundles (charger and powerbank) on 28 Nov 2023 and another 2 on the 30th for Christmas. The promise was delivery within 14 days. The only way of contacting them is via Facebook messenger. My first query was on 6 Dec and I was told to please be patient, feedback would be provided. No estimated date of delivery, resolution, or anything else. I still have not received these goods, and still don't have answers. They can't even say when feedback will be given. I follow up daily and the answer is exactly the same (when they do reply) "please be patient,".