ML
Mark L
1 reviews | Active since Sept 2019
29 Jan 2024, 21:07
Vodapay Money Missing
Tried to deposit money into vodapay wallet with credit card but failed. Phoned customer service they say do EFT. Did eft money went off my account but doesn't reflect on wallet. Customer services just tells me doesn't reflect sorry. But money hasn't been returned.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Jan 2024, 07:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jan 2024, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Jan 2024, 18:05Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please note our call got disconnected and tried calling you back few times with no success. You did however confirm that your query is resolved and your funds do reflect.
Apologies for any delays and inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any delays and inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
Vodacom's reply31 Jan 2024, 18:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please note our call got disconnected and tried calling you back few times with no success. You did however confirm that your query is resolved and your funds do reflect.
Apologies for any delays and inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any delays and inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
ML
Mark L's updateReviewer Update
31 Jan 2024, 18:09Hi,
Yes the money eventually reflected. It would be nice if it was easier to deposit the money as i cannot wait 4 days for eft deposit to reflect and credit card was not working after numerous tries. Normal eft is at most 2 days.
Regards Mark
Yes the money eventually reflected. It would be nice if it was easier to deposit the money as i cannot wait 4 days for eft deposit to reflect and credit card was not working after numerous tries. Normal eft is at most 2 days.
Regards Mark
ML
Mark L's update31 Jan 2024, 18:09
Reviewer Update
Hi,
Yes the money eventually reflected. It would be nice if it was easier to deposit the money as i cannot wait 4 days for eft deposit to reflect and credit card was not working after numerous tries. Normal eft is at most 2 days.
Regards Mark
Yes the money eventually reflected. It would be nice if it was easier to deposit the money as i cannot wait 4 days for eft deposit to reflect and credit card was not working after numerous tries. Normal eft is at most 2 days.
Regards Mark