Vodapay money GONE!!!!

Its me AGAIN!!!!!

So I paid money over from my Capitec account into my vodapay wallet.. This happened on the 12 April 2024. After seeing that it wasn't reflecting immediately I then though let me wait around 24 hours to see if it will reflect, but still nothing.

I then logged a chat on Tobi via the vodapay app and was told it could take up to 4 working days to reflect, I thought this was a weird turaround time because I worked for a bank and know turnaround times are never that much unless theres a public holiday or a non working day within that time.

I then waited the 4 days and decided to log another chat this time I spoke with someone named Olwethu. We did security questions and because I couldn't remember the last purchase I did on my vodapay app I was told she/he couldn't help me becaise I failed. I was told to go check on the app and start a new chat.. Can you imagine inconveniencing your customers like this.. The sarcasm in the messages and the lack of customer service etiquette was dumbfounding..

Its been 9 days since I did the transfer and I still have not received anything into my vodapay wallet..

I have no more threats and words left in me.. I am just done..