Vodapay Masterpass app not sending electricity tokens

I bought prepaid electricity on the Vodapay Masterpass app and didn't get my token, just got a message as usual that says the token will be sent shortly. After that nothing.

I called their customer number that's on the app. The machine answered to say they have changed the number, that's already nonsensical, you change your number, you update the app. I recrived the new number on sms.

I then called their supposed new number, got to the customer service support, the operator asked for my meter number, when and how much I bought. I shared the details then he put me on hold for a long time. He then came back eventually to ask me on which platform I made my purchase. I told him it was kn Voday Masterpass app. He then told me that I came through to the wrong department. He then transferred me to mobile phone services, where the machine started rattling on about cellphone service options, obviously he transferred me incorrectly.

I dropped the call and called their "new number" again, got to the customer service then the phone just rang with no answer.

How is that customer service. Prepaid tokens are supposed to be sent immediately and if there are issues you don't send a usual message saying you'll send the token shortly.

Please resolve this quickly and send me my token that I paid for. I need to load it before I run out.