Vodapay Kwika Card Machine, FUNDS GONE

We run a small tourism business in Knysna, and through our business we support 16 children in a Safe House with education and living costs. Since Covid we have been using a VODAPAY KWIKA CARD MACHINE, It worked well for 3 years, and then on the 18th August it stopped working, no warning. Then we received an email from the VPS ***** unit at Vodacom saying our account was under investigation and we needed to send invoices for all transactions since the 18th and screenshots of the funds that had gone out. We did this and never heard a thing. To cut a long story short, I have phoned every day and emailed every day to no avail. Basically I think they are investigating themselves and have ****** the funds owing. Shame on them to ***** the money we need to feed Xhosa children with no homes and pay for their education. I think it is quite disgusting, and would never use a Vodapay Card Machine ever again. In fact I wouldnt use Vodacom again for anything, if this is how they treat their clients. I have realised it will be a miracle if I see my money again.