JM
Jeffrey M
1 reviews | Active since Jun 2020
05 Jan 2022, 15:48
Vodapay is so useless
I made an order from Debonairs through Vodapay this morning at 09:46AM, till now I haven't receive anything and Vodacom customer service is equally failing to assist. Vodapay app first time user and definitely the last time. I'm absolutely ****ed with Vodacom's service.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
06 Jan 2022, 07:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Jan 2022, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JM
Jeffrey M's updateReviewer Update
12 Jan 2022, 14:09"Dear Vodacom Customer. Your service ticket with reference number A2-T2HY-S4H12W has been closed. Thank you Vodacom."
Vodapay/Vodabucks is one useless thing I've ever encounter, so is your reply to my dissatisfaction. I spoke to 9 Vodapay agent plus their so called team leaders; three of them: Olgar, Kgotso and Lerato. All 12 of them disappeared on me.
What you good at is telling client that "I'll investigate and come back with a feedback" of which none of them did. I'm still ****ed with your service, I haven't receive my money back up to date. Absolutely pathetic!!
Vodapay/Vodabucks is one useless thing I've ever encounter, so is your reply to my dissatisfaction. I spoke to 9 Vodapay agent plus their so called team leaders; three of them: Olgar, Kgotso and Lerato. All 12 of them disappeared on me.
What you good at is telling client that "I'll investigate and come back with a feedback" of which none of them did. I'm still ****ed with your service, I haven't receive my money back up to date. Absolutely pathetic!!
JM
Jeffrey M's update12 Jan 2022, 14:09
Reviewer Update
"Dear Vodacom Customer. Your service ticket with reference number A2-T2HY-S4H12W has been closed. Thank you Vodacom."
Vodapay/Vodabucks is one useless thing I've ever encounter, so is your reply to my dissatisfaction. I spoke to 9 Vodapay agent plus their so called team leaders; three of them: Olgar, Kgotso and Lerato. All 12 of them disappeared on me.
What you good at is telling client that "I'll investigate and come back with a feedback" of which none of them did. I'm still ****ed with your service, I haven't receive my money back up to date. Absolutely pathetic!!
Vodapay/Vodabucks is one useless thing I've ever encounter, so is your reply to my dissatisfaction. I spoke to 9 Vodapay agent plus their so called team leaders; three of them: Olgar, Kgotso and Lerato. All 12 of them disappeared on me.
What you good at is telling client that "I'll investigate and come back with a feedback" of which none of them did. I'm still ****ed with your service, I haven't receive my money back up to date. Absolutely pathetic!!
JM
Jeffrey M's updateReviewer Update
12 Jan 2022, 14:10"Dear Vodacom Customer. Your service ticket with reference number A2-T2HY-S4H12W has been closed. Thank you Vodacom."
Vodapay/Vodabucks is one useless thing I've ever encounter, so is your reply to my dissatisfaction. I spoke to 9 Vodapay agent plus their so called team leaders; three of them: Olgar, Kgotso and Lerato. All 12 of them disappeared on me.
What you good at is telling client that "I'll investigate and come back with a feedback" of which none of them did. I'm still ****ed with your service, I haven't receive my money back up to date. Absolutely pathetic!!
Vodapay/Vodabucks is one useless thing I've ever encounter, so is your reply to my dissatisfaction. I spoke to 9 Vodapay agent plus their so called team leaders; three of them: Olgar, Kgotso and Lerato. All 12 of them disappeared on me.
What you good at is telling client that "I'll investigate and come back with a feedback" of which none of them did. I'm still ****ed with your service, I haven't receive my money back up to date. Absolutely pathetic!!
JM
Jeffrey M's update12 Jan 2022, 14:10
Reviewer Update
"Dear Vodacom Customer. Your service ticket with reference number A2-T2HY-S4H12W has been closed. Thank you Vodacom."
Vodapay/Vodabucks is one useless thing I've ever encounter, so is your reply to my dissatisfaction. I spoke to 9 Vodapay agent plus their so called team leaders; three of them: Olgar, Kgotso and Lerato. All 12 of them disappeared on me.
What you good at is telling client that "I'll investigate and come back with a feedback" of which none of them did. I'm still ****ed with your service, I haven't receive my money back up to date. Absolutely pathetic!!
Vodapay/Vodabucks is one useless thing I've ever encounter, so is your reply to my dissatisfaction. I spoke to 9 Vodapay agent plus their so called team leaders; three of them: Olgar, Kgotso and Lerato. All 12 of them disappeared on me.
What you good at is telling client that "I'll investigate and come back with a feedback" of which none of them did. I'm still ****ed with your service, I haven't receive my money back up to date. Absolutely pathetic!!
Vodacom's replyOfficial
24 Jan 2022, 16:42Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we have escalated your query to our Rewards Team. Based on the feedback provided the team has confirmed the following:
The transaction could not be found initially but afterwards it was established that the customer actually used a virtual card for the transaction which had different last 4 digits. The refund was processed on 20 Jan and usually takes 7-14 working days for the funds to be paid into the account.
Regards Consumer Website Team
The transaction could not be found initially but afterwards it was established that the customer actually used a virtual card for the transaction which had different last 4 digits. The refund was processed on 20 Jan and usually takes 7-14 working days for the funds to be paid into the account.
Regards Consumer Website Team
Best regards,
Vodacom's reply24 Jan 2022, 16:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we have escalated your query to our Rewards Team. Based on the feedback provided the team has confirmed the following:
The transaction could not be found initially but afterwards it was established that the customer actually used a virtual card for the transaction which had different last 4 digits. The refund was processed on 20 Jan and usually takes 7-14 working days for the funds to be paid into the account.
Regards Consumer Website Team
The transaction could not be found initially but afterwards it was established that the customer actually used a virtual card for the transaction which had different last 4 digits. The refund was processed on 20 Jan and usually takes 7-14 working days for the funds to be paid into the account.
Regards Consumer Website Team
Best regards,