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Thulie M

1 reviews | Active since Aug 2019

21 Apr 2022, 05:23

VodaPay is a ****

I bought a 1G per day for 7days on the VodaPay App yesterday, only to note that today it's already 05h20 and nothing is loaded. Contacted the customer service to be transferred to a line that only operates from 7am to 7pm.Im not only annoyed with having paid and not have to query why my paid for service isn't credited but also to deal with an agent who doesn't care. Who transfers me to go speak to myself. No man Vodacom this is just Frustrating.

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Replies (3)
Vodacom
Vodacom's reply21 Apr 2022, 07:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
TM
Thulie M's update22 Apr 2022, 14:14
Reviewer Update
This is pathetic, is utter nonsense. Yesterday had to call through to get my data loaded. Today again still the same thing, instead of me working I'm busy on a call to get to Lehlohonolo who instead of assisting me just frustrates me even more. How can you assume that I do not have Vodapay on my 064 number? How can you assume that since my number is 064 it's ported yet it's a contract sim received from Vodacom? On top of that you cut my call after I confirmed my other Vodacom 076 number so since you realised that it's was your system that was giving you errors and you confirmed that both my active numbers were not Vodacom number. Lehloholo you are such a nonsense of a person.
TM
Thulie M's update23 Apr 2022, 06:19
Reviewer Update
to date my data hasn't been credited even for today, NOTHING.
Vodacom is really a ****.