LF
Lisa-Marie Fourie

1 reviews | Active since Sept 2022

02 Sept 2022, 08:39

Vodapay is a crock of sh.t.

I download vodapay and qualified for a voucher advanc on the 21st of July, which I accepted. Payment was a debit order for the amount to which I agreed. the amount was debited from my account on the 4th of August.

Now I keep get sms's that the amount was not payed, and they will try and debit the amount again. I sent customer service an email, as there is no help in phoning 082135, included my bank statments as well as screen shots. no reply. I still receive these sms's and yesterday the amount was tried to debited again. I didnt have the correct amount in my bank account, and as a result of their incompetence, was charged extra on my bank charges due to not enough money in my account BECAUSE THEY ALREADY RECEIVED THEIR PAYMENT!

0
Replies (1)
Vodacom
Vodacom's reply02 Sept 2022, 10:12
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team