TM
Trisha M
1 reviews | Active since Feb 2023
08 Dec 2023, 16:42
vodapay is a ****
i bought things at vodapay on the 23 of november.no communication and no delivery after 2 weeks and their pathetic facebook page can't even help me with my order. they are asking me useless questions and after answering them they say they can't help me. useless pathetic business . vodacom is a **** n this happens after they've been debiting extra money from my contract. can't wait to be done with you and your pathetic service
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Dec 2023, 07:38Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Dec 2023, 07:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Dec 2023, 08:00Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our vodapay team for further assistance. Based on the feedback provided, our team confirmed that the order was cancelled and a refund processed. The refund may take 5 – 7 working days to reflect on your side.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our vodapay team for further assistance. Based on the feedback provided, our team confirmed that the order was cancelled and a refund processed. The refund may take 5 – 7 working days to reflect on your side.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Dec 2023, 08:00
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our vodapay team for further assistance. Based on the feedback provided, our team confirmed that the order was cancelled and a refund processed. The refund may take 5 – 7 working days to reflect on your side.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our vodapay team for further assistance. Based on the feedback provided, our team confirmed that the order was cancelled and a refund processed. The refund may take 5 – 7 working days to reflect on your side.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,