VodaPay has the worst service ever.

I have an account with Vodapay, and i must say that this has been one of the terrible experiences dealing with Vodacom. 1.My account was blocked by Vodapay for no reason whatsoever, and i think it would have been better to be notified via sms that there is an issue with my account, not to find out when i am making a withdrawal. 2. I lodged a complaint with VodaPay and there is Zero communication as to how far the case is and i have to contact VodaPay on daily basis to get a feedback that does not exist , which is we don't know back office is dealing with your case. 3. Can it take Vodacom 5 days just to give a reason why the account is blocked? 4. Can Vodacom fail so bad that it does not have proper CRM systems in place which puts clients as ease regarding the status of their case? 5. Why do we have to call in to be told our case is assigned, can't the person assigned to the case send a mere SMS or email to notify me they are handling my case?

Remember we put money in the VodaApp because we thought Vodacom is a big company and it can be trusted.

I will suggest that they stick with Telecommunication and leave this VodaPay related services alone, or at least have systems in place and then render the service.

For anyone thinking of opening an account with VodaPay, STOP, unless you are ready for endless headaches and heartaches. Just stick with the banks.