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Elroy W

1 reviews | Active since Mar 2009

18 Mar 2022, 16:30

VodaPay *****

Vodacom runs n speedpoint business called VodaPay I am a VodaPay speedpoint merchant and my settlement cash was paid into my account till 16 February 2022. Suddenly they stopped to pay the monies due to mr. It ran up to an amount of more than R11000 (eleven tbousand rand). For 4 weeks I keep calling their call centre and being told the matter was send to finance dept. I also send speedpoint slips to confirm transactions, but nobody bothers to call me back. I think this is clearly a case of ***** and will surely report tbis to the police. A month later and nobody bothers to gove answers.

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Replies (2)
Vodacom
Vodacom's reply19 Mar 2022, 10:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply28 Mar 2022, 08:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that your query was escalated to the relevant department and based on the feedback received, contact was made and you have advised accordingly.
 Regards Consumer Website Team

Best regards,