CA
Cheslyn A
1 reviews | Active since Dec 2009
26 Sept 2023, 14:58
VODAPAY Fail Stay WAY from them - VODACOM
Vodapay App transaction. FAIL!! The worst service ever, pathic for a business that works with customers, will never do business with them again. Bought fuel on the app, and to date still nothing and it's paid - money was not cancelled like the voucher. We've been waiting since Saturday for a resolution after they sent us from pillar to post blaming everyone else yet the issue was on their side. They acknowledged this morning, that we still have to wait for a standard TAT for resolution. Yet, they got our money. Cost more to get this resolved by calling them and holding for 40mins sometimes more.
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Replies (1)Vodacom's replyOfficial
27 Sept 2023, 07:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Sept 2023, 07:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
