CA
Cheslyn A

1 reviews | Active since Dec 2009

26 Sept 2023, 14:58

VODAPAY Fail Stay WAY from them - VODACOM

Vodapay App transaction. FAIL!! The worst service ever, pathic for a business that works with customers, will never do business with them again. Bought fuel on the app, and to date still nothing and it's paid - money was not cancelled like the voucher. We've been waiting since Saturday for a resolution after they sent us from pillar to post blaming everyone else yet the issue was on their side. They acknowledged this morning, that we still have to wait for a standard TAT for resolution. Yet, they got our money. Cost more to get this resolved by calling them and holding for 40mins sometimes more.

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Replies (1)
Vodacom
Vodacom's reply27 Sept 2023, 07:27
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team