VODAPAY double debited me and battling with assistance since 1 August 2022

I Took voucher advanced for ONE Cart store 14 July and 28th July they the collection was done R500. However i was debited again on the 5 August, here are details of what went down and 2 weeks later i'm still battling.

- 1 AugustI logged emailed bank statement to show that R500 was collected on the 28th July after I received SMS saying they could not debit the account. -2 August I received the automated email with REF EC-1EGX-1WWC2C and sayong the i will receive feedback with 24hr - 48hrs. - 5 august another R500 was collected. -5 August on Tobi chat - spoke to Julaga Mohammed about the query and was advised that will gather infor and get back to me with an update. - 6 August -on Tobi CHats I spoke to Nompumelelo Nzima about the query, She kept calling and advising that a she will log a service request and Never did . ( have been in conversation with her until monday. She said she will follow up on wednesday because tuesday 9 august was a holiday) - 8 August on tobi I spoke to Wushe Lavisha requesting an update from Nompumelelo who said she will log a service request and I never received any sms with ref. -10 august I followed up on Tobi chats and spoke to Penelope Dlamini who then called me as we chats was not working. She then asked someone to call me - 10 August I received call from Nonkululeko if Not Nompumelelo . i was on this call with her for more 1hr 30 as I demanded that i get resolution if the issue. Seeing that she she could not get the ref EC-1EGX-1WWC2C. The ref was closed without resolution and no one seems to know who closed the ticket. She then said she will log the service call herself and I would receive the sms, Never got the Sms however she had provided a NEW ref: A2-TE53-YX5194 for me to send all the required details and bank statement to ***. which i did as soon as i got of the phone with her. NO acknowledgement was received. -10 august i then engaged with Karabo Daku on Tobi chat to see if the email with details and proof was received. Nope the refNEW ref: A2-TE53-YX5194 also did not exist. - Penelope then called back and she will get feedback. _ karabo called and I told her I need this escalated to senior management . - Katlego - Team leader then called me and advised that this was being attended to and Then also provided me with a new REF A2-TE55-65L19Z to email *** the statement and details again. which I did. - 11 August, logged calls on twitter and send all infor on the DM and even called vodapay support and i seem to be ignored , Because no one is getting to me with feedback and resolution.