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TK
Trevor K

1 reviews | Active since Nov 2017

27 Oct 2022, 13:22

Vodapay don’t ever use

Terrible terrible terrible! Don’t ever use there credit card machines. At first it was good service but after 2 years they still trying to deduct over R5000 for no reason! You can’t call their credit department or even their customer service department. Nobody answers. Still trying to sort this out with no luck

0
Replies (3)
Vodacom
Vodacom's reply27 Oct 2022, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply01 Nov 2022, 13:15
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we escalated your query to our financial service team for further assistance. Based on the feedback provided, our team investigated and provided feedback via email. 

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team 

Best regards,

TK
Trevor K's update01 Nov 2022, 13:33
Reviewer Update
Which email address did you send to because I have not received anything