MM
Marius M
1 reviews | Active since Mar 2012
18 Oct 2024, 10:53
Vodapay Disrespect
I bought a Spur voucher of R360 on Vodapay on 25 May and never received the voucher. After numerous complaints (they really are really only any good at requesting patience) I received a code by SMS on 24 June. I attempted to pay using this code on 14 September, and (unsurprisingly, in retrospect) the attempt was unsuccessful. Since then I have been trying, unsuccessfully, to get the issue resolved on Vodapay on X (Twitter).
At this stage I am fed up and want the R360 repaid to me as I was unable to use the voucher code given to me. I will be cancelling my Vodacom contract when it ends because this is clearly a company with no respect for its clients.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Oct 2024, 12:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Oct 2024, 12:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MM
Marius M's updateReviewer Update
18 Oct 2024, 15:04What attempt to contact me? PLEASE CALL ME!
MM
Marius M's update18 Oct 2024, 15:04
Reviewer Update
What attempt to contact me? PLEASE CALL ME!
MM
Marius M's updateReviewer Update
18 Oct 2024, 15:08I have a difficult time believing anyone was trying to contact me, because I only received a call with no-one talking on the other side. Are these the tactics Vodacom has resorted to to close off cases?
MM
Marius M's update18 Oct 2024, 15:08
Reviewer Update
I have a difficult time believing anyone was trying to contact me, because I only received a call with no-one talking on the other side. Are these the tactics Vodacom has resorted to to close off cases?