VODAPAY DISCREPANCY AND LACK OF FEEDBACK

13 April I report Voday Voucher advance discrepancy on their Chat-bot, after we work on engaging with the agents none of them bothered to log a call. After a Work agent Ivy only logged a call reference number - *** to date I have not received any feed, when you reach out for an update you get told some one will call you. NO ONE CALL WITH FEEDBACK!

30 April I sent this email below; ( Ref EC-1TM6-30OV76 ) all I get is sms that say I will be contacted.

why I am being bill R500 for (Onecart Voucher that I did not receive as it was cancelled. I was issues with R150 ZULZI voucher. how does that happen and why is no one answering this and clearing on the system\. what are your system support guys doing and how it that a month later I still have not had feedback. I WANT ANSWERS

-----Original Message----- To: *** Subject: reference number - ***

External Email: Be cautious about the sender email address, attachments and links. If uncertain use Report Message button. Good day

May I please have feedback on this query ref on the subject.

I have paid R150 for the voucher. Kindly update your system and clear my account. I don't owe.

Please rectify the discrepancy.

Please see attached proof of payment and what discrepancy is am referring to.