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MW
Marianne W

1 reviews | Active since Sept 2022

07 Mar 2025, 12:08

VodaPay Customer Service is Pathetic

It's been nearly three weeks and I'm still struggling with an issue on the VodaPay App and your consultants keeps making empty promises to call back or escalate the issues to have it resolved. I understand there is a problem with the EasyPay option on the App for more than a month now, but they are not explaining the reason why my VB rewards are still not showing or usable on the App but when I check via the USSD it is there? I've lost several vouchers that I've won because I'm unable to use them before they expire due to this issue. I've also received a mystery reward but everytime I try to open it, it shows I have no rewards. I receive the sms's aswell. I have taken several screenshots of the issues on the app! How can it take this long to provide an answer or fix the EasyPay service and errors on the app?

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Replies (2)
Vodacom
Vodacom's reply07 Mar 2025, 12:08
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
MW
Marianne W's update25 Mar 2025, 15:40
Reviewer Update
A big thank you to Adnaan from your customer service department for assisting me with the problem I had with my VodaPay App. He has been very helpful and responsive, kept me up to date while they were trying to solve the problem. Follow-up calls were made and I was well informed...really exceeded my expectations, given the run-around I had with the previous consultants. Thank you so much!