KR
Ke'nna Reabetswe
1 reviews | Active since Sept 2021
01 Nov 2024, 00:47
Vodapay but you will get the funds after 4 days.
Vodapay started off great and the deposits were quick and immediate. I made a deposit to the app hoping to buy data immediately and was surprised that the money had not reflected. I contacted Vodacom and was told that the money will now reflect after 2-4 business working days and that this was established from the 1st of October but it was never communicated to me prior as the customer. This is not convenient at all, Vodacom should have left us on the Vodacom app.
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Replies (1)Vodacom's replyOfficial
01 Nov 2024, 08:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Nov 2024, 08:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
