Vodapay Back office disgrace

My Vodapay account was blocked by someone at Vodapay - allegedly because of a suspected ***** risk. i have been trying since December 24 to get past the chat consultants to talk to a back office person to find out why. I eventually got a Ref no on 24 April 25 and was promised a response within 7 days. Since then i have got onto the chat and spoken to further consultants and offered all sorts of apologies. They then say they must refer again to back office for a follow up and will get back to me. I really find the lack of proper customer service from Vodapay appalling. You also ask for a managers number and all you get is that they are not allowed to provide this. Contacting HelloPeter is a last resort .