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jade G
1 reviews | Active since Nov 2013
31 Mar 2025, 16:05
Vodapay App Lacking Basic Features
Please advise why I stopped receiving invoices/statements.
Also why am I unable to get invoices/receipts on the Vodapay app. I need the invoices/receipts for the international roaming and this is not available
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Apr 2025, 08:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Apr 2025, 08:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Apr 2025, 11:07Hi Jade,
Thank you for taking our call.
As discussed, we are unable to provide you with a receipt for the purchased bundle.
Kindly be advised that you can view the last 50 prepaid transactions itemized billing via the My Vodacom App or www.vodacom.co.za. For the record of the aforementioned purchase.
Should you require a greater date or transaction -range, the Access to Information Act would apply.
Please submit a written request to our LEA Team via email (***). Upon receipt of your request, they will send a prescribe document pack for your completion.
Regards,
Vodacom Consumer Website Team
Thank you for taking our call.
As discussed, we are unable to provide you with a receipt for the purchased bundle.
Kindly be advised that you can view the last 50 prepaid transactions itemized billing via the My Vodacom App or www.vodacom.co.za. For the record of the aforementioned purchase.
Should you require a greater date or transaction -range, the Access to Information Act would apply.
Please submit a written request to our LEA Team via email (***). Upon receipt of your request, they will send a prescribe document pack for your completion.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Apr 2025, 11:07
Official
Hi Jade,
Thank you for taking our call.
As discussed, we are unable to provide you with a receipt for the purchased bundle.
Kindly be advised that you can view the last 50 prepaid transactions itemized billing via the My Vodacom App or www.vodacom.co.za. For the record of the aforementioned purchase.
Should you require a greater date or transaction -range, the Access to Information Act would apply.
Please submit a written request to our LEA Team via email (***). Upon receipt of your request, they will send a prescribe document pack for your completion.
Regards,
Vodacom Consumer Website Team
Thank you for taking our call.
As discussed, we are unable to provide you with a receipt for the purchased bundle.
Kindly be advised that you can view the last 50 prepaid transactions itemized billing via the My Vodacom App or www.vodacom.co.za. For the record of the aforementioned purchase.
Should you require a greater date or transaction -range, the Access to Information Act would apply.
Please submit a written request to our LEA Team via email (***). Upon receipt of your request, they will send a prescribe document pack for your completion.
Regards,
Vodacom Consumer Website Team
Best regards,