SN
Syah N

1 reviews | Active since Aug 2022

23 Apr 2024, 19:15

Vodapay app is very bad and complicated, not user friendly

This vodapay app is totally Bull****! There are just too many nagivation panels, I am even struggling to link an account, it's telling me I have already used a certain email addresses I enter another one, it gives a technical error message. I don't know why they changed from the old app, which was simple and user friendly, I don't see myself renewing my data contract with Vodacom If they keep introducing these stupid changes, just complicating our lives. Technology is supposed to make life easy, not complicate it and cause frustration. Jeez! I am fed up, I just can't wait for this contract to end!!!

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Replies (1)
Vodacom
Vodacom's reply24 Apr 2024, 08:10
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team