Vodapay APP is a DISASTER, Vodacom back end even worse

My vodapay app login has been disabled due to a "security breach" The prompt is for TOBI (useless chatbot) to assist in resetting the password. Surprise, surprise TOBI cant reset it. Tobi then asks if a human can assist in resetting the password. The transition from TOBI to human does not happen, it just runs in circles for 10 to 15 minutes, at which point I give up.

I called the call centre on 9th March at 09:48, the agent said I should reset the PW on the app. Same story TOBI is the default "assistant" but cant assist. A second call was placed to the call centre, the agent sent me a link to change the PW. The link does not work. I tried clicking on it, copying the link in both Chrome and Edge and it still does not work. DO NOT use the vodapay app, absolute disaster