1 reviews | Active since Jan 2016
Vodapay app - Goods not received
Installed the Vodapay super app about a month ago and bought myself an item worth R3700 on 12 November 2021 from the Vodabucks mini-app. Received one SMS acknowledging my payment on the same day. Since then, it’s been mission impossible trying to get my item delivered or get my money back. It is the 17 December 2021 today and I’m glyet to receive any feedback on where my item is. I’ve been going around in circles with their customer service departments. Called many different numbers and emailed countless times too, with no resolution in sight.
Very disappointing for a brand such as Vodacom. Definitely left a bitter taste in my mouth and would not recommend using the Vodapay Super-app. Especially from the Vodabucks mini-app
A consultant called me on 20 December 2021. I explained the same problem as per above and he advised he would investigate and feedback to me (at the very least). It is now 5 days later (25 December 2021). The very item I was promised to get weeks ago but I’ve not even gotten feedback from your team.
Please escalate this matter ASAP.
This is tantamount to theft. Expected better from you but you’re no better than a common ********!
Shame on you.
Resolve this!!
A consultant called me on 20 December 2021. I explained the same problem as per above and he advised he would investigate and feedback to me (at the very least). It is now 5 days later (25 December 2021). The very item I was promised to get weeks ago but I’ve not even gotten feedback from your team.
Please escalate this matter ASAP.
This is tantamount to theft. Expected better from you but you’re no better than a common ********!
Shame on you.
Resolve this!!