1 reviews | Active since Jan 2012
Vodapay App counterproductive junk
Today 25 August i tried to get into my Vodacom App to check my airtime and data balances. It redirects you to a Vodapay App which asks you for a pin - which of course you haven't got as you have never used the App What a load of unnecessary and frustrating nonsense evidently designed no doubt to frustrate customers Ok so I phone Vodacom and the lady sends me a OTP - and eventually i can get into the App Whereas the previous App was clear and easy to read - this app is full of a whole maze of smaller icons for no doubt various products which I for one will never use This baloney is called "making life harder for customers" so that they can no doubt disguise more costs within the multiple agenda your faced with when you open the App And Vodacom still haven't found a way for Lte router customers to access their Lte router data balances on an App - yet Vodapay is the new App. Pathetic - obviously they have nothing better to do at Vodacom design / computer department than to think up illogical, difficult to use counterproductive App junk .
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
