Vodapay app
Can't believe it's taken vodapay (app by vodacom) 7days...and counting to resolve a simple query. I bought data using the app, linked to my bank. Transaction went through but no data was sent. This was done 7 days ago and till date no one is able to resolve. Pathetic if you ask me. Even after having spoken to several agents and supervisors. All that team know how to do best is push customers from pillar to post.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 May 2022, 10:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 May 2022, 10:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
25 May 2022, 14:28Day 9 but still nothing has been resolved!!!
Voday is so disappointing!!!
Voday is so disappointing!!!
's update25 May 2022, 14:28
Reviewer Update
Day 9 but still nothing has been resolved!!!
Voday is so disappointing!!!
Voday is so disappointing!!!
's updateReviewer Update
26 May 2022, 15:39Well you records are incorrect. What reversal and when was I advised? CAN I HAVE SOMEONE WHO ACTUALLY WANTS TO BE THERE CALL ME!!! I WILL KEEP WRITING BAD REVIEWS UNTIL IM HEARD!!!
's update26 May 2022, 15:39
Reviewer Update
Well you records are incorrect. What reversal and when was I advised? CAN I HAVE SOMEONE WHO ACTUALLY WANTS TO BE THERE CALL ME!!! I WILL KEEP WRITING BAD REVIEWS UNTIL IM HEARD!!!