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Rob W

1 reviews | Active since Mar 2009

20 Sept 2024, 13:00

Vodapay app buggy and not functioning properly

Ongoing and bizarre issues with the Vodapay app. I can log in. But when trying to do account queries it says my device is not linked and will send me an OTP to link device. Which never arrives after MULTIPLE attempts. I have spoken to multiple Vodapay service desk staff and they are seemingly lost. Waste of time and money. FIX THE ISSUE!

0
Replies (3)
Vodacom
Vodacom's reply20 Sept 2024, 14:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 

Best regards,

RW
Rob W's update23 Sept 2024, 12:43
Reviewer Update
Update. Still not sorted. A small tip. If you are goibg to change from the old Vidacom app, which worked perfecrtly, to the new Vodapay app, then at least ensure the new app is bug free. This issue wastes my time and YOURS too.
Vodacom
Vodacom's reply26 Sept 2024, 07:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2024/09/20 at 16:07:5020 and on 24/09/24 at 12:32:58, we can confirm you were contacted by the Advanced Data Team and the h issue has been resolved.

The profile has been linked successfully after it was deregistered


Regards Vodacom Consumer Website Team

Best regards,