1 reviews | Active since Jan 2024
Vodapay app
I created an account on vodapay using a cell C Sim number. The Sim ward was deactivated on 28 Oct 2023. I could still use the vodapay app. Around 9 Jan the phone on which the vodapay app was installed was dropped, screen damaged, so now I no longer can use the app. I had R 300 in the wallet on 02 Jan 2024. I then installed the app on another phone with different Sim card number, put R 300 in that wallet on 12 Jan 2024. When trying to expand my wallet (14 Jan) on new Sim card number, and I enter ID number, it says my ID number is linked to another profile. I assume the deactivated mobile number. So now I can never again use the vodapay app, and the possibility of get the R 600 in wallet does not seem possible. Can't vodapay delete the account with deactivated Sim card and refund the R 600 in my wallet (both Sim cards). VodaPay wallet transactions are powered by Bidvest Bank Ltd, can't Bidvest also help sort out this mess. I'm puzzled how they can create an app that can't cater for a scenario where Sim card is deactivated.
They could not resolve the problem.
Even went to CellC, asked if they could not temporarily activate Sim card, they said Sim card was permanently deactivated, so can't do anything.
So I think both vodacom (vodapay) and Bidvest need to discuss the issue and find a fix. Else the developer who created the vodapay app needs to add the option to use email address if Sim card deactivated or they themselves need to delete the account on request of vodapay customer.
They could not resolve the problem.
Even went to CellC, asked if they could not temporarily activate Sim card, they said Sim card was permanently deactivated, so can't do anything.
So I think both vodacom (vodapay) and Bidvest need to discuss the issue and find a fix. Else the developer who created the vodapay app needs to add the option to use email address if Sim card deactivated or they themselves need to delete the account on request of vodapay customer.
They could not resolve the problem.
Even went to CellC, asked if they could not temporarily activate Sim card, they said Sim card was permanently deactivated, so can't do anything.
So I think both vodacom (vodapay) and Bidvest need to discuss the issue and find a fix. Else the developer who created the vodapay app needs to add the option to use email address if Sim card deactivated or they themselves need to delete the account on request of vodapay customer.
They could not resolve the problem.
Even went to CellC, asked if they could not temporarily activate Sim card, they said Sim card was permanently deactivated, so can't do anything.
So I think both vodacom (vodapay) and Bidvest need to discuss the issue and find a fix. Else the developer who created the vodapay app needs to add the option to use email address if Sim card deactivated or they themselves need to delete the account on request of vodapay customer.
How will I ever get to use the vodapay app again.
Will the R600 in the wallet of 2 accounts be refunded to my bank account.
How will I ever get to use the vodapay app again.
Will the R600 in the wallet of 2 accounts be refunded to my bank account.
Can vodapay give me an email address or contact number of the developer who does support for vodapay application. Thanks.
Can vodapay give me an email address or contact number of the developer who does support for vodapay application. Thanks.