Vodapay App

On the 19th October I bought a drill on the Vodapay app on a deal with Builders Warehouse, it cost R1 + R50 delivery. I have not received the drill, it does not show under my transactions but the R51 was debited to my credit card. I made contact via the app on Sunday and the consultant was helpful but put me through on a call to Builders where the phone rang for 5 minutes and then cut out. Today, currently, I am speaking to someone on the app again, I was connected at 11:56, it is now 12:30 and he has not said anything other than repeatedly asking me if I am here but he is the one not replying. He has now asked if I can check that the money went through. Of course it went through or I would not have contacted you but besides this ridiculous question, the first consultant had told me she could see it. I can't even upload screenshots to the app to show him. Surely there is a better way to deal with clients. It's no 12:31 and apparently he is going to log a service request. I wonder what will come first, his call or Godot.