Vodapay App *******

If Vodacom isn't one of the biggest corporate ******* in SA, then I don't know what/who is!

I purchased a R100 Hungry Lion voucher on the Vodapay app on the 6th of March 2026, couldn't redeem it as Hungry Lion was offline & couldn't accept card & voucher payments, only cash. Had to go in to my pockets to pay cash as the voucher couldn't be redeemed.

I kept the voucher after being persuaded that not using it on that particular day wouldn't be an issue as it would only expire on the 20th of March. Days went by and I then realised one afternoon that it was due to expire at midnight on that particular day, I had not gotten around to using it. I contacted them on the 20th probably around 17:00, I explained my issue and an agent told me I'd get refunded the money I spent (R49 paid via debit card in-app) and the vodabucks (probably 200, if not 300 vodabucks) used to purchase the voucher. I was told that it would take 7 working days for the refund to reflect.

I waited and it never happened. I contacted them a few times, to which I was limited to only chatting with agents in that particular Vodapay app department that handles such queries -- which I think is Vodapay's scheme to ensure you don't get refunded, they just keep you chatting to an agent, because why else don't they want to talk to their customers over the phone like the many other departments?

The first one outright refused to refund me and told me it had expired (the name was Lebohang, don't remember the surname), now who's fault is it when I contacted someone BEFORE expiration and they promised it would be refunded in seven business days?

The second one **** and said she'd call me back after I requested a call back, to which she apprehensively agreed. Her name was Nthabiseng, she was rude. She played dumb, kept on repeating the same thing over and over, then eventually chose to announce that she was going to end the chat, after I asked why they kept sending me from pillar to post and asked if I should take the matter to Hello peter, and social media outlets. I have screenshots of the chat, name and all.

I had a chat with another agent today, no assistance there as well. They all refuse to refund or even re-issue the voucher as they claim it already expired. I clearly contacted someone who told me that my refund would reflect in seven working days on the afternoon of the 20th! If they don't believe me, they can retrieve calls I had with them on the 20th and even the 21st since she called me back the following day. They just want to ***** my money and vodabucks, and call it a day.

Not only did they try and ***** the "please call me" inventor's idea and refused to pay him what's due for years, they were found to be overcharging their customer base exorbitant tarrifs for data, etc some years ago. Now this. Absolute atrocious customer service with the Vodapay app department.

Shameless *******!