PP
Phumudzo P
1 reviews | Active since Nov 2021
02 Dec 2021, 12:07
VODAPAY AND MULTICHOICE
I have paid my DSTV using VODAPAY Easybill on the 30/10/21 but until today Multichoice says the havent got the payment but i used the benefeciarys that was list on the vodapay app and now my account is in erreas because the payment is missing and Vodaypay cant provide me with the proof of payment or refund if the payment is hanging on their side.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Dec 2021, 14:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2021, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Dec 2021, 17:42Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that on the 06-12-2021, you have been connected with Multichoice and have confirmed they assisted by allocating the payment onto your account. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Dec 2021, 17:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that on the 06-12-2021, you have been connected with Multichoice and have confirmed they assisted by allocating the payment onto your account. Regards Consumer Website Team
Best regards,