BK
Bongekile K

1 reviews | Active since Dec 2022

23 May 2023, 11:16

Vodapay *********** and ****ming

Vodacom is really playing dirty now, I bought bp fuel vouchers only to find out that they are invalid because of their poor service. I called bp and they said they had not recieved (from vodacom) the vouchers to be registered in to their system.

So vodacom is selling to people vouchers that they know aren't registered with bp and when you call their (vodacom) customer service they tell you to go call bp and complain. Which means you must buy airtime and call bp to complain about vouchers they(bp) don't even know. Scham schemer

0
Replies (2)
Vodacom
Vodacom's reply23 May 2023, 12:28
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply01 Jun 2023, 13:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the vouchers were not used they are still valid.


Regards Consumer Website Team

Best regards,