Vodapay and BP vouchers useless service that left my son stranded

Item: Vodacom
Rating: 1
Author: Takalani N

Horrible experience with Vodacom Vodapay On Saturday my Son went to BP filling station to fill in the petrol, he went to four filling stations, sliver oaks, Equestria and in acardia Pretoria, and the last station he went was Sandton, when he gets there he gave them the voucher code which shows the error DEC29 he started phoning Vodacom and was given 2 more voucher codes they also show the same error, now Vodacom is telling him to go back to Silver Oak to talk to the manager, why can't Vodacom contact the BP, him going back there is a waste of petrol as is not even guaranteed that they will solve the problem on the spot, he is very far from Silver oaks now.

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Replies (2)

Vodacom's replyOfficial

12 Sept 2024, 15:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply12 Sept 2024, 15:24

Official

Takalani N's updateReviewer Update

19 Sept 2024, 13:41

Since the 12th the problem is not yet resolved since on the 17th My Son went to Bap garage SIlver oaks in Pretoria again and spoke to the manager and is was a back and fourth calls between him and Vodapay. The BP manager told my son that they will assign someone to assist him , nobody phoned him on the 18th My Son phoned BP manager to tell him that he haven't received any call regarding this case nobody phoned since then
On the 17th I have received this message

Dear Vodacom Customer. Your service ticket with reference number EC-1TZK-218SKR has been closed. Thank you Vodacom.

how do we close the ticket if the problem is not yet resolved?, Vodacom/ Vodapay you can do better

Takalani N's update19 Sept 2024, 13:41

Reviewer Update