Vodapay airtime not allocated - ridiculous service
I bought R150 airtime using Vodapay on 22 December 2020, to date i have not received my airtime even after several attempts to resolve through Vodacom callcenter.
I was provided with an email address on which i must send proof that i did buy airtime, even after that i have had no assistance. To my surprise, the agent told me to reverse the payment!!!!
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Vodacom's replyOfficial
03 Jan 2021, 16:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jan 2021, 16:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team