Vodapay airtime

I bought airtime using vodpay on the 25th of November 2024 but I still haven't received it. I contacted them via their chat bot on the 25th explaing the issue and they logged a ticket with their back office. On the 26th the ticket was closed without them contacting me or helping me. I followed up again on sunday and I was told that the back office will contact me within 48hours but still nothing. I followed up again today and I was told by their consultant Mary Mokobo that I should wait an additional 7 days to get a response on top of the 8 days that I have been waiting. Such bad service, I would not recommend vodapay to anyone.