FO
Faiyaz O
1 reviews | Active since Mar 2017
19 Sept 2023, 16:07
Vodapay account
I have had issues with my Vodapay account from last year. My account miraculously got locked and everytime i tried to reset my password i was told i failed my security question.Needless to say i tried sending an email more than once to their customer care but with no responses whatsoever to assist in resolving this matter. I sent another email a few weeks back to follow up from last year. Today still not a single attempt is made.what has happened to this once great company. Fyi i would know i worked for their stores for over 8 years. Pathetic service levels just like everything else in this country
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Replies (3)
Vodacom's replyOfficial
20 Sept 2023, 07:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Sept 2023, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Sept 2023, 16:24Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Sept 2023, 16:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,
FO
Faiyaz O's updateReviewer Update
22 Sept 2023, 19:26Hi, all thanks to Serdous from Vodapay support and Dean from Vodacom hello peter task team that i now have access to something that was extremely easy and quick to resolve. Just unfortunately the same cannot be said for the customer care team and vodapay service agents which were of no help and made this process a year long, demeaning and unnecessary. I hope the above mentioned names will receive the recognition they deserve. Fyi Vodacom SA take note these are the kind of people you need in your organisation
FO
Faiyaz O's update22 Sept 2023, 19:26
Reviewer Update
Hi, all thanks to Serdous from Vodapay support and Dean from Vodacom hello peter task team that i now have access to something that was extremely easy and quick to resolve. Just unfortunately the same cannot be said for the customer care team and vodapay service agents which were of no help and made this process a year long, demeaning and unnecessary. I hope the above mentioned names will receive the recognition they deserve. Fyi Vodacom SA take note these are the kind of people you need in your organisation