Vodapay- a useless money eating app

Item: Vodacom
Rating: 1
Author: Tony R

I purcahsed airtime on vodapay app and 48 hours later airtime is still not credited.. People should be careful of this vodapay app because it is a **** of note. The consultants that you eventually get hold of are also useless to say the least. A getleman I spoke to on tuesday the 19th was rude and unwilling to assist from the vodapay call centre.

The mone for the airtime has been debited from my account but to this day I still don't have the airtime..

Helpful (0)

Replies (2)

Vodacom's replyOfficial

20 Mar 2024, 11:59

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply20 Mar 2024, 11:59

Official

Tony R's updateReviewer Update

21 Mar 2024, 07:38

My airtime still has not been loaded 72 hours later..
No call from vodacom.

So vodapay is still down?

What is going on with you guys? Are you planning to refund my money or load my airtime or notM

Tony R's update21 Mar 2024, 07:38

Reviewer Update

My airtime still has not been loaded 72 hours later..
No call from vodacom.

So vodapay is still down?

What is going on with you guys? Are you planning to refund my money or load my airtime or notM