Vodapay A pp

I deposited R500 into my vodapay wallet on Saturday 20 /11/2021 and Telkom data voucher for R149 on 22/11/2021 using a linked card. The money has not been reflected up until today 25/11/2021. Voda pay consultant Zanele told me to wait up until today because it takes 4 days for the wallet to reflect and 24 hours for the data voucher. Gontse today is telling me to upgrade my voda wallet for the R500 to reflect.