VODAPAY A DISSAPOINTMENT

on the 28/03/2022 I bought Nandos meal via my vodapay app which took 320 points and successfully deducted R119, 20 from my Capitec account. i have the sms as evidence. Im a black unemployed female paraplegic. I cant drive and ordering via the Vodapay App was exactly what I needed. i thought id order something nice for my birthday but instead got ****** as the food till date has NOT ARRIVED. I called Nandos and Vodacom but they send me from Pillar to post and no one wants to take accountability for my lose. after being a loyal customer of vodacom and Nandos for many years iv lost trust and hope in them. i can't believe that such big companies will **** poor paraplegics who try to each something nice once in a while. WHAT A DISGRACE.