EB
Emmi B
1 reviews | Active since Feb 2015
14 Apr 2023, 09:51
Vodapay
Vodapay Glitches
On the 1st Apr 2023 I used the Vodapay platform to pay my Municipal Bill. The amount of R1550.00 was deducted from my bank but this was not paid over to Ekurhuleni. I have been following up since the 1st April, and I have been charged additional costs by Ekurhuleni, and threatened with suspension of services, Vodacom wont be paying this. I need my money back. The ticket was closed 14.04.2023 and I still don't have my money, A2-XSRY-6DJZC
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Vodacom's replyOfficial
14 Apr 2023, 10:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Apr 2023, 10:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team