Vodaom repairs has been giving me the run around for 3 weeks now, I am still phoneless!

I took my LG V30 in for repairs at Westgate Vodacom on the 5th of August and received a job number ***5, after two weeks the device was returned back to the store without being repaired as it was beyond economic repair. I was then told that the device was not supposed to be returned to the store as the Advanced repair centre was supposed to submit a claim from insurance to replace the deviced as I have comprehensive insurance on the device with vodacom.

This led to device having to be sent back to the advanced repair centre and a new job number being populated, job ***6. On the 22nd of August I then get a call from a repairs consultant who says I need to accept a quote for R12 880.00 which will be submitted to insurance so that I can then get a brand new device since they don't have the parts for the phone and the phone stock itself because my device was long discontinued. I accepted the quote and was informed I would get another call the next day to confirm that I can go back to the store for a new device.

This morning, 23rd August I get another call saying that things have suddenly changed and vodacom has to order a "good as new" device and will take a further 7 days for me to receive this device. I find it rather ridiculous that I need to wait that long for a replacement device after the mess that has already happened, none of which is my fault. I have had countless contracts with vodacom and I'm simply not used to such treatment and consider it a disappointment. How on earth does it take a total of 19 days and counting to essential replace my device since it never seemed like it would be repaired?