Vodaom incompetence
I have been misled and ****** from by Vodacom..I ordered fiber which was never installed but was promised free LTE data in the meantime which I was then charged for putting me into arrears with Vodacom. After numerous calls, this issue was NEVER RESOLVED and both my cellular lines were suspended , even though i was paying them every month. They were suspended on the 19 June 2019 , both my 80 year old mothers line and my oartners line. i have been paying everymonth and want all my minutes , data and sms back
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Vodacom's replyOfficial
12 Sept 2019, 14:29Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Sept 2019, 14:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Sept 2019, 09:06Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Sept 2019, 09:06
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,