LF
Louis F
1 reviews | Active since Mar 2023
08 Mar 2024, 09:03
Vodaom incompatiance
I was informed about a 1 gig home wifi router and line and when received it was a 10 mbps line and it was returend in Dec 2022 or Jane 2023 Yet i am still being billed monthly R 249.01 even after 8 or 9 attemps to get this off my account I am now at a point to report this to obutsman as i am payi g for somethins i do not have and vodacom has confirmed the return with in 7 days ,but i am still being deducted and paying Vodacom now owe me 15 months od R 249.01 and i am not getting any assistance to settle the matter
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Vodacom's replyOfficial
08 Mar 2024, 10:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Mar 2024, 10:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LF
Louis F's updateReviewer Update
11 Mar 2024, 09:29Today it is 11 March 2024 9.25 am ,and i am yet to get feedback on my compmaint
What was i expecting them not attending it in 15 month surely they will not attend me in 3 days
Vodacom you taking my monies for something that has been return oj your policy and i am now at a point to make a cival case against you for ***** on my account as i can not cancell 1 line as my debit is a total amount
I urge you to rectify it and adjust my account accordingly ,i have not given you enough time 15 months infact and several attmepts to fix it from my side and yet you still fail
Awaiting you attention to this matter @ombutsman should get this as well
What was i expecting them not attending it in 15 month surely they will not attend me in 3 days
Vodacom you taking my monies for something that has been return oj your policy and i am now at a point to make a cival case against you for ***** on my account as i can not cancell 1 line as my debit is a total amount
I urge you to rectify it and adjust my account accordingly ,i have not given you enough time 15 months infact and several attmepts to fix it from my side and yet you still fail
Awaiting you attention to this matter @ombutsman should get this as well
LF
Louis F's update11 Mar 2024, 09:29
Reviewer Update
Today it is 11 March 2024 9.25 am ,and i am yet to get feedback on my compmaint
What was i expecting them not attending it in 15 month surely they will not attend me in 3 days
Vodacom you taking my monies for something that has been return oj your policy and i am now at a point to make a cival case against you for ***** on my account as i can not cancell 1 line as my debit is a total amount
I urge you to rectify it and adjust my account accordingly ,i have not given you enough time 15 months infact and several attmepts to fix it from my side and yet you still fail
Awaiting you attention to this matter @ombutsman should get this as well
What was i expecting them not attending it in 15 month surely they will not attend me in 3 days
Vodacom you taking my monies for something that has been return oj your policy and i am now at a point to make a cival case against you for ***** on my account as i can not cancell 1 line as my debit is a total amount
I urge you to rectify it and adjust my account accordingly ,i have not given you enough time 15 months infact and several attmepts to fix it from my side and yet you still fail
Awaiting you attention to this matter @ombutsman should get this as well