Vodaom Fibre Non Existing Support

<p>As my bill is well over R2000 a month for fibre to the home including and a contract, I would expect more than what I am getting support wise.</p> <p> </p> <p>Contacting the ********** Vodacom Support line is pointless, you wait over 20 minutes and usually you jsut give up because nobody answers, the same mindless drone background music is even more infuriating.</p> <p> </p> <p>Eventually I phone FIbre sales, they pick up immediately but of course, have to transfer you, or are generally uinable to assist</p> <p> </p> <p>This is completely unacceptable, for the last few weeks our Vodacom fibre in our area(Honeydew) has become unstable, more than any other internet service has been, so if they wish to keep this paying customer I suggest somebody tell me what is going on, my fibre is down, not when I was with Telkom did I have so many disruptions, and when I did, I could log a call easily, and track it, and hell I got feedback.</p> <p> </p> <p>Luckily switching to another provider for anything is not all that hard these days. I require this service for personal reasons including earning extra income and education, I need a stable connection and I am willing to pay for it in money, but not with my time.</p> <p> </p> <p>As a large Corporation I expect to be able to log a call online, and to track it online, this is completely unnacceptable, it's been well over a year or 2 since fibre has been out, don't tell me they don't have the time or money to make an online ticket tracking system, or buy one that's already out there. This is ridiculous and quite frankly appalling.</p> <p> </p>