RS
Rishada S
1 reviews | Active since Apr 2011
01 Mar 2019, 12:54
Vodaom - Bad to Worst
I have been trying for 6 days to get assistance from Vodacom, my USSD option keeps on giving me an error when I try to retrieve my balances, I am unable to view my balances on my app as well as on the internet, I have been told that the technicians are working on my problem since Monday with n update from Vodacom, I am highly frustrated as I have incurred charges on my account by going into out of bundle rates, the call center is not very helpful, my reference number is INC ********** 279, I am at this point where I just want to moe to another service provider
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Replies (3)
Vodacom's replyOfficial
01 Mar 2019, 13:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2019, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RS
Rishada S's updateReviewer Update
03 Mar 2019, 22:20No one has contacted me, Vodacom's service is absolutely pathetic, very efficient to debit my account but cannot resolve a problem that's been lingering for more than a week. FYI stop sending standard replies because consultants do not contact the complainants..... Were not stupid Vodacom
RS
Rishada S's update03 Mar 2019, 22:20
Reviewer Update
No one has contacted me, Vodacom's service is absolutely pathetic, very efficient to debit my account but cannot resolve a problem that's been lingering for more than a week. FYI stop sending standard replies because consultants do not contact the complainants..... Were not stupid Vodacom
RS
Rishada S's updateReviewer Update
03 Mar 2019, 22:21How long is due course??? 1 week? 1 month? Or 1 year???
RS
Rishada S's update03 Mar 2019, 22:21
Reviewer Update
How long is due course??? 1 week? 1 month? Or 1 year???