AM
Angie M
1 reviews | Active since Jan 2014
01 Feb 2024, 10:51
Vodaom *****
So in December we were alerted that Vodacom allowed *****sters to upgrade a contract of a phone and contract. Vodacom reversed the amount and reimbursed us .We thought the matter was closed. as we have written confirmation of this from Vodacom. A month later Vodacom has blacklisted us and will not allow us to do an upgrade all because of the inefficiencies of one of their employees. How ******* and ********* we cant even call anyone to sort it out we need to send an email. reft EC-1MHT-KTOK
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Replies (2)
Vodacom's replyOfficial
01 Feb 2024, 12:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Feb 2024, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Feb 2024, 12:31Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with the account holder, we have assisted with the query and provided feedback. Regards, Consumer Website Team
Best regards,
Vodacom's reply05 Feb 2024, 12:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with the account holder, we have assisted with the query and provided feedback. Regards, Consumer Website Team
Best regards,